Certifications

Master Cruise Counsellor (MCC) Certification Requirements

Master Cruise Counsellor

In order to qualify for Master Cruise Counsellor (MCC) Certification, credits must be achieved as follows, through either the traditional path or the Experiential Learning Program.


Certification requirements vary by year. The requirements below pertain to those who have registered for the certification in 2021. Please refer to your certification logbook if you’ve enrolled in previous years.

Traditional Path:

Pre- and Post- requisites

Enrollee must be an active CLIA Individual Agent Member (IAM) and maintain active membership during the certification completion period; and must have completed and graduated with the Accredited Cruise Counsellor (ACC) designation. Master Cruise Counsellor certification candidates have two years from the date of enrollment to complete the certification requirements and submit documentation per the logbook instructions. Once a CLIA IAM graduates with the MCC designation, the graduate must maintain active CLIA IAM status to maintain the certification. If there is a membership lapse, the IAM may have to pay a re-instatement fee after regaining active CLIA membership. 

In order to qualify for Master Cruise Counsellor (MCC) Certification, credits must be achieved as follows:

Mandatory Training – 90 credits (Choose from the following to receive the appropriate amount of credit)

  • Successful completion of 3 Case Studies (50 credits for all 3 case studies)

    • - Successful completion of 1 Case Study (15 credits each, 50 for all 3 case studies)

  • Attendance at CLIA’s Cruise360 Conference (40 credits per badge for attendance) Cruise360 attendance can only be used once per certification level. If you have attended Cruise360 multiple times, you must use a different year for other designations.

  • Full attendance at a CLIA Live or Virtual Training event, not including Cruise360 (30 credits, one per designation)

  • Completion of a CLIA Certificate Program (50 credits)

Elective Training – 40 credits received for any combination of the following:

  • CLIA live or online courses/seminars

  • Attendance at CLIA’s Cruise360 Conference (40 credits per badge for attendance) Cruise360 attendance can only be used once per certification level. If you have attended Cruise360 multiple times, you must use a different year for other designations.

  • Completion of CLIA Certificate Program (50 credits)

  • Completion of Approved CLIA Cruise Line, Executive Partner or Industry Product Seminars or Training Programs (up to 10 credits each, no maximum) (To verify if a program is approved visit the CLIA Industry Partner Training Page at cruising.org/Partner-Training or contact CLIA’s Professional Development Team at training@cruising.org)

  • Achievement of The Travel Institute’s CTC designation (10 credits)

  • Achievement of Association of Canadian Travel Agencies’ (ACTA) CTC designation (10 credits)

  • Full attendance at a CLIA Live or Virtual Training Event, not including Cruise360 (30 credits, one per designation)

Product Knowledge – Must complete all items

  • Ship Inspections (3 required, Not utilized for attainment of any other CLIA designation)

    • Live or CLIA provided virtual ship inspections

    • Must be a CLIA Global Cruise Line 

    • May use same CLIA Global Cruise Line, but must be for different ships

    • May include ship inspections up to 3 years prior to enrollment date

  • Personal Cruise Experiences - Two, 7+ night cruises

    • Must be on two (2) different CLIA Global Cruise Lines evident by providing an itinerary from each

    • Must be on separate product and destination itineraries (i.e. Alaska and Caribbean)

    • Must not be a completed cruise utilized to attain lower level CLIA certifications

    • May include cruises from two (2) years prior to enrollment date

    • May include similar itineraries that stop at different ports

  • Stateroom Sales - Thirty-two (32) staterooms booked/deposited through a current CLIA Travel Agency Member during the two-year completion term following enrollment (Not utilized for attainment of any other CLIA designation)

    • Must be on CLIA Global Cruise Line

    • May include bookings one (1) year prior to enrollment date

Experiential Learning Program:

Pre- and Post- requisites

Enrollee must be an active CLIA Individual Agent Member (IAM) and maintain active membership during the certification completion period. The ELP for Master Cruise Counsellor certification candidates have one (1) year from the date of enrollment to complete the certification requirements and submit documentation per the logbook instructions. Once a CLIA IAM graduates with the MCC designation, the graduate must maintain active CLIA IAM status to maintain the certification. If there is a membership lapse, the IAM may have to pay a re-instatement fee after regaining active CLIA membership.

In order to qualify for Master Cruise Counsellor (MCC) Certification through the Experiential Learning Program, you must meet the requirements referenced below. (Candidates may include requirements achieved three (3) years prior to enrollment in ELP for MCC)

Mandatory Training

  • 100 credits in CLIA live or online courses/seminars evident by successfully passing the course exams/quizzes

  • Completion of one (1) CLIA Certificate Program

  • Attendance of one (1) CLIA Live or Virtual Training Events

  • Attendance of one (1) Cruise360

  • Three (3) CLIA Global cruise line training program completions

Elective Training

  • One (1) comprehensive paper (3 – 5 pages) reflecting on your career to date that analyzes your proficiency in at least seven (7) of the learning outcomes referenced in more detail in the logbook PDF that you’ll access after enrolling. You should identify an approach on refection from the listed options below and use this concept as the basis of your paper:

    • Concrete Experience – Having a direct experience and documenting it presently

    • Reflective Observation - Reviewing or reflecting on the experience

    • Active Experimentation – Planning and trying out what you have learned

    • Abstract Conceptualization – Concluding/learning from the experience

Product Knowledge – Must complete all items

  • Three (3) CLIA Global cruise line training program completions

  • Ten (10) Live or Virtual Ship Inspections

    • Live or CLIA provided virtual ship inspections

    • Must be a CLIA Global Cruise Line 

    • May use same CLIA Global Cruise Line, but must be for different ships

  • Personal Cruise Experiences - Four, 7+ night cruises

    • Must be on two (2) different CLIA Global Cruise Lines evident by providing an itinerary from each

    • Must be on separate product and destination itineraries (i.e. Alaska and Caribbean)

    • Must not be a completed cruise utilized to attain lower level CLIA certifications

    • May include cruises from one year prior to enrollment date

    • May include similar itineraries that stop at different ports

  • Stateroom Sales – One-hundred (100) staterooms booked/deposited through a current CLIA Travel Agency Member

    • Must be on CLIA Global Cruise Line