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Membership Enrollment Frequently Asked Questions

Below are commonly asked member questions. We hope this helps you find the answers you need. If the information you are looking for is not listed below, please contact our Membership Team at info@cruising.org or call 202-759-9370.

  • What are CLIA's membership service hours?

    Our Membership Team is available Monday-Friday from 9:00am to 5:00pm Eastern Standard Time (EST). To contact our Membership Team please call (202) 759-9370 or email info@cruising.org.

  • I Cannot Remember My Password

    Please click on Forgot User Name or Password on the My CLIA login page. A reset code will be sent via email.

  • How do I join or renew as a Travel Agency Member (TAM) or Individual Agent Member (IAM)?

    * To join, please visit the Join or Renew Membership page (login required).

    • Travel Agency Membership Questions:

  • When can I expect to receive my Travel Agency Member kit?

    You can expect your Travel Agency Membership kit to arrive within 4-8 weeks of your membership enrollment or renewal date.

    FYI - Agents registering as Individual Agent Members under your agency may register once your Travel Agency Membership is active. They do not have to wait for the kit to arrive to register.

  • I signed up for Travel Agency Membership - How do I redeem my Complementary Individual Agent Membership (IAM) and receive my EMBARC ID?

    As a CLIA TAM, you receive one (1) complementary Individual Agent Membership and EMBARC ID through redemption of a promo code you receive upon enrollment or renewal of your Travel Agency Membership. Please check your spam filters if you do not receive the email within 48 hours of enrollment or renewal.

    To redeem your agency promo code:

    • Visit the Join or Renew Membership page (login required).

    • Scroll down to access the Individual Agent Member Application.

    • Follow the prompts to checkout on the second page of the application.

    • Enter the promo code in the designated field and click Apply - the membership fee will be zeroed out automatically.

  • I am a Travel Agency Owner or Administrator - How do I Approve or Deny Agents for Membership?

    To approve IAM applications:

    • From the My CLIA Dashboard, click on My Company Profile

    • Scroll down to view Pending Agent Memberships and select the approve or deny from the dropdown.

    • FYI - To auto-approve future pending IAM applications, please check Auto-Approve Agent Applications and click Submit.

    • FYI- You are also able to download copies of your Company Personnel, Online Course Engagement, Certification Engagement, Event Engagement, and a copy of your Travel Agency Membership Certificate.

  • Why should I enroll my Travel Agency in Auto-Renew?

    Enrolling in the Auto-Renew program means that for your convenience, your CLIA TAM will automatically renew for the following membership year. Your participation in this membership convenience feature ensure that you never miss any of the great CLIA TAM benefits for the upcoming year. Your Travel Agents can also be among the FIRST to renew their CLIA IAM when enrollment opens. Once the Auto-Renewal is processed an order confirmation will be sent to the email address on file.

  • How do I update my Auto-Renewal decision and/or credit card on file?

    To opt in or out of Auto-Renewal or to review the credit card information on file, please login to your My CLIA profile and click on My Company Profile. Scroll down to find your Auto-Renewal information and option to update as needed. If you have any questions, please feel free to contact the Membership Team at (202) 759-9370 or info@cruising.org.

    • Individual Agent Membership and Professional Development Questions

  • What are the requirements for the picture I upload to enroll as an IAM?

    The photo must be a clear headshot, a .JPEG file, and sized to 180 x 180 pixels. Most photos today are well above the requested pixel-rate and must be resized outside of the application itself. Please feel free to send the photo file to info@cruising.org, and we are able to resize it and upload it as needed.

  • My application was denied by my host agency. How do I resubmit the application for approval without being charged a second time?

    To resubmit your Individual Agent Member (IAM) application, please call us at (202) 759-9370 or email info@cruising.org. We will make any necessary updates to your application and resubmit it for reapproval from your agency.

  • Replacement EMBARC ID

    The EMBARC ID is non-transferable and non-refundable. If the card is lost or you wish to make changes to the information listed, a $29 processing fee applies to replace or revise the card after initially issued. You can download a digital copy of your card as well as purchase a replacement on your My CLIA Dashboard.

  • Will there be a required course for Individual Agent Membership?

    The CLIA State of the Industry & Cruise Champion course and exam is available in February/March each year. This course is updated annually and is a required course to keep your IAM in good standing. The course will preload to your profile’s My Training each year upon submission and approval of your Individual Agent Member application.

  • Online Quizzes are available for free. Are the quizzes my free courses I receive with my Individual Agent Membership?

    We offer online quizzes for seminars we offer at our live and virtual events. Quizzes do not include any of the content incorporated with the full online seminars. To register for one (or more) of your free online seminars, please click here to access our Online Learning catalog. Any seminars with an asterisk are available for free. If you have any questions about your professional development, please contact us at (202) 759-9370 or training@cruising.org.

  • I cannot print my quiz/course results?

    Once you complete any course with CLIA Professional Development online, please close the course window, and the course will update with your score and passed status within about 10 minutes. Once updated and the course shows as Passed, you can click on the Passed button and download your certificate, or you can click on View Transcript button to view your full Professional Development history.

    I have updated my Agent Finder listing information, but the update is not showing in Agent Finder.

    Please be aware any updates you make to your Agent Finder listing information take approximately 2-3 hours to remap the information into the directory. You can verify the updated information in Agent Finder at that time by clicking on Find a Travel Agent