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Refund Policy
Membership:
CLIA Travel Agency and Individual Agent Memberships are renewed annually, based on calendar year, once your application is submitted all fees are final and non-refundable.
CLIA Travel Agent Finder fees are final and non-refundable.
EMBARC ID Card:
Valid for one calendar year. The ID card is non-transferable and non-refundable. If the card is lost or if you wish to make changes to it, a $29 processing fee applies to replace or revise the card after it has been issued.
Certification Enrollment:
CLIA certification program fees are non-refundable and non-transferable.
Online Courses:
CLIA online course registration fees are non-refundable and non-transferable. Participants have six (6) months from the date of enrollment to complete the course. If the course expires and the participant has not completed the course, the participant must re-register and pay the associated fees.
Cruise360:
Cancellation request must be written and received on or before the date specified in the payment confirmation email received following event registration. A $50.00 per person processing fee will be retained. Thereafter, no refunds will be granted.