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Refund Policy


CLIA Travel Agency and Individual Agent Memberships are renewed annually, based on calendar year, once your application is submitted all fees are final and non-refundable.


Valid for one calendar year. The ID card is non-transferable and non-refundable. If the card is lost or if you wish to make changes to it, a $29 processing fee applies to replace or revise the card after it has been issued.

Certification Enrollment:

CLIA certification program fees are non-refundable and non-transferable.

Online Courses:

CLIA online course registration fees are non-refundable and non-transferable. Participants have six (6) months from the date of enrollment to complete the course. If the course expires and the participant has not completed the course, the participant must re-register and pay the associated fees.


Cancellation request must be written and received on or before the date specified in the payment confirmation email received following event registration. A $50.00 per person processing fee will be retained. Thereafter, no refunds will be granted.

Live Training:

Live Training refers to all seminars where instructors are present with the exception of Cruise360 (i.e. live training events, virtual events, etc.). Participants registered may cancel, without penalty and receive a refund in the form of an account credit, up to 21 days prior to the first day of the live training. Cancellation request must be in writing and sent to Refunds processed in the form of an account credit can be used toward another live training within the same calendar year. Credits not used within the calendar year are forfeited. Agents cancelling 20 days or less will not qualify for any type of refund or credit. Registrations are not transferable.