Career Counseling

This is our general service that allows you to discuss any CLIA membership or professional development topic with a member of our team. Topic specific services are:

• CLIA Certification: Logbook Assistance

  Schedule your 15 minute one-on-one appointment with a member of the team! Sign up with your contact information and the team member will connect with you at the appointment time.

• CLIA Account Maintenance

  You’ve logged into your MyCLIA account and you don’t see all of your courses or the events that you attended. Schedule your 15 minute one-on-one appointment with a member of the team! Sign up with your contact information and the team member will call you at the appointment time.

• CLIA Certification: CCC or ACC

  Can’t decide which level of certification you should enroll in to begin with? Schedule your 15 minute one-on-one appointment with a member of the team! Sign up with your contact information and the team member will call you at the appointment time.

• CLIA Certification: MCC

  Ready for your MCC or want to see if you qualify? Schedule your 15 minute one-on-one appointment with a member of the team! Sign up with your contact information and the team member will call you at the appointment time.

• CLIA Online Course Troubleshooting

  Running into a problem with accessing or completing your online course? Schedule your 15 minute one-on-one appointment with a member of the team! Sign up with your contact information and the team member will call you at the appointment time.

• Cruise360 Schedule Assistance

  Not sure what seminars to register for to get you closer to completing your certification? Registered for ship inspections and trying to figure out the best professional development path around those to best serve your career goals? Let us help you!

• CLIA Certification Accountability Partnership

  This service starts with an initial call with a CLIA Professional Development staff member to schedule periodic touchpoints with you to check on your progress toward CLIA certification attainment.

• CLIA Membership Usage Benefits

  This service provides you with more dedicated time with a CLIA Membership staff member to better understand how to use your CLIA benefits. Schedule your Career Counseling appointment today!

MEET OUR CLIA CAREER COUNSELORS

Dean Lapham,
MAEd

Senior Director, Professional Development

Heidi Olson,
ECC, TAE

Senior Manager, Industry Training

Justin Witmer,
CCC-s

Professional Development Specialist

Donelle Helm,
CCC-s

Manager, Membership Services

Eric Lyman,
CCC-s

Membership Specialist

Daric Abbott,
CCC-s

Membership Specialist

“CLIA membership has taken my travel business to another level! It has given me the confidence to offer my clients the best in cruises, from family-oriented to luxury. CLIA Professional Development has provided me with in-depth knowledge of cruise lines, ports of call, and so much more. Most importantly, CLIA has taken my commissions to another level. After all, it is true, “the more you learn, the more you earn.” Speaking as an ACC, nearly complete with the Master Cruise Counsellor (MCC) program, it truly is the best investment that I could have ever made in my business. Onward and upward!”

— Ferne C. Sapp, ACC

I am so grateful for CLIA, and everything you all do to make sure agents are equipped with the knowledge and tools to provide the best service in the cruise industry. I have enjoyed all of the classes I have taken so far, and I look forward to working toward my MCC. It’s not just important to me to advise clients, but I also want to be knowledgeable in all aspects of the cruise business. Even after three college degrees, the training with CLIA has been my best education yet! Thank you all for being great trainers, leaders, and advisors.

— Tonia Sanders, ACC

Earning my CLIA Master Cruise Counselor certification nearly 20 years ago provided me with the core knowledge to get my career off the ground. I am grateful for CLIA’s continually evolving training offerings both digitally and in person that enhance travel advisors ability to understand the complexity of the cruise market.

— Daniel Genung

“CLIA training has given me the competence and confidence to sell cruises. When I started as a travel advisor 11 years ago, I had sales experience from my previous job, but I had no cruise sales or personal cruising experience. The first place I started was enrolling in Cruising 101, and eventually on to more advanced CLIA online courses. I eventually earned my ACC and then my MCC. I tell my clients that I have a PhD in cruising and that I earned that level of expertise from CLIA training. CLIA Professional Development has helped me to become an expert in cruising!”

— Barbara Ballard, MCC