Better Listening Skills for Better Business

Ever found yourself listening to a client and suddenly you realize you have no idea what they just said? It's not just you. It’s happening to everyone. In this essential course you’ll learn dozens of proven, practical strategies to reinforce your ability to recall, pay attention and really listen, including:

• How to distinguish between the different forms of listening

• How to listen more effectively

• How to “listen” clients into buying

Level: All Levels. For agents who want to learn how to listen more effectively to provide better customer service and close more cruise sales.