Delivering Great Customer Service

Great service is the cornerstone of success for any retail business. But providing it is a challenge in today’s fast-pace, high-expectation travel marketplace. In this seminar, we explore the definition of service and how if differs from sales, as well as how the two work hand in hand when dealing with your clients. Also covered will be benefits of superior customer service and pitfalls of not providing the best customer service to your clients. Each time you reach and out touch your clients, no matter what communications method, you are providing them a service. To close, we will give you best practices for customer service that you can use every day.