Join or Renew

Agency Membership 

To access the online cruise training and unique trade resources, all Agents are invited to create their own personal “Individual Agent Membership” (IAM) with us. The first stage of this IAM application asks you to affiliate with the CLIA-member Agency you work for. If your agency is not yet a member of CLIA, a Key Contact from your agency is encouraged to LOGIN and complete the Agency Membership application.

We have two Agency membership categories available; STANDARD and HOMEWORKER. The membership benefits extended to individuals at each are identical – the only difference being the number of Individual Agent Memberships (IAMs) they can host.

We also invite Colleges or Universities with Travel and Tourism courses wishing to access the training to join our ALPHA Membership programme, offering up to 50 Individual Agent Memberships (IAMs) for their students.

  • STANDARD AGENCY MEMBERSHIP £312.50 + VAT (12 months)
    Up to 10 Individual Agent Memberships (IAMs) can be created
    This category applies to any agency with a physical business address – including both High Street agencies or larger Call-centre style business premises.
  • HOMEWORKER AGENCY MEMBERSHIP £130.00 + VAT (12 months)
    Up to 2 Individual Agent Memberships (IAMs) can be created
    This category applies to any agency based at home, with no separate business address.
  • ALPHA MEMBERSHIP £531.00 + VAT (12 months)
    Up to 50 Individual Agent Memberships (IAMs) can be created
    This category applies to College or University Programmes.


  • Annual Membership - with Pro Rata discounts

    Membership runs from 1st January for 12 months, so new Agency memberships made throughout the year will be subject to pro-rata membership terms to bring you in line with this.

    • New membership applications from 1st April onwards each year, will be eligible for a 25% discount on the 12 month rate.

    • New membership applications from 1st July onwards each year, will be eligible for a 50% discount on the 12 month rate.

  • Payment Options

    Please request to receive an Invoice for your selected Agency Membership. Payment for this would be made by BACS transfer.

  • Confirmation of Successful Applicants

    The Agency Membership process is automated, and following payment you should receive an email to confirm your newly issued Agency Number with CLIA.

    We then encourage you and your colleagues to make use of the available Individual Agent Memberships (IAMs) included within your Membership. Full details of this can be found here.

    Please note that if you requested an invoice, we would ask you to send remittance advice on email to following payment. Your account will then be activated manually and we will advise when it is possible to proceed with Individual Agent Membership applications (IAMs).

    New Agencies will receive a digital Welcome pack, containing important information to ensure they can make the most of all CLIA membership benefits. This includes the Travel Agency Membership Guide and a Membership Certificate.

  • Cancellation

    Should you wish to cancel your CLIA Agency Membership at any point during the pre-paid 12 months of membership, no refunds are applicable unless the below cancellation terms as specified in the Refund Policy are met.

Frequently Asked Questions

  • Additional Individual Agent Memberships (IAMs) required?
  • Consortia Affiliation?
  • Membership covered by your Head Office?
  • Looking to secure Multi-Agency Membership?
  • I work in the Finance and Administration – should I still access to arrange the payment on behalf of my Agency?
  • I am a Homeworker – do I also have to create Individual Agent Memberships (IAMs)?

Terms and Conditions 

Privacy Policy 

Cruise Lines International Association (CLIA) respects your privacy and is committed to protecting your personal data. This Privacy Policy (together with our CLIA UK & Ireland Terms and Conditions) will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

Refund Policy 

Should any applicant for CLIA Agency Membership realise that it is not appropriate for their business and wish to receive a refund, please apply in writing to within 14 days of receiving your membership details.