To access the online cruise training and unique trade resources, all Agents are invited to create their own personal “Individual Agent Membership” (IAM) with us. The first stage of this IAM application asks you to affiliate with the CLIA-member Agency you work for. If your agency is not yet a member of CLIA, a Key Contact from your agency is encouraged to LOGIN and complete the Agency Membership application.
We have two Agency membership categories available; STANDARD and HOMEWORKER. The membership benefits extended to individuals at each are identical – the only difference being the number of Individual Agent Memberships (IAMs) they can host.
We also invite Colleges or Universities with Travel and Tourism courses wishing to access the training to join our ALPHA Membership programme, offering up to 50 Individual Agent Memberships (IAMs) for their students.
- STANDARD AGENCY MEMBERSHIP £312.50 + VAT (12 months)
Up to 10 Individual Agent Memberships (IAMs) can be created
This category applies to any agency with a physical business address – including both High Street agencies or larger Call-centre style business premises.
- HOMEWORKER AGENCY MEMBERSHIP £130.00 + VAT (12 months)
Up to 2 Individual Agent Memberships (IAMs) can be created
This category applies to any agency based at home, with no separate business address.
- ALPHA MEMBERSHIP £531.00 + VAT (12 months)
Up to 50 Individual Agent Memberships (IAMs) can be created
This category applies to College or University Programmes.
Annual Membership - with Pro Rata discounts
Membership runs from 1st January for 12 months, so new Agency memberships made throughout the year will be subject to pro-rata membership terms to bring you in line with this.• New membership applications from 1st April onwards each year, will be eligible for a 25% discount on the 12 month rate.
• New membership applications from 1st July onwards each year, will be eligible for a 50% discount on the 12 month rate.
Please request to receive an Invoice for your selected Agency Membership. Payment for this would be made by BACS transfer.
Confirmation of Successful Applicants
The Agency Membership process is automated, and following payment you should receive an email to confirm your newly issued Agency Number with CLIA.
We then encourage you and your colleagues to make use of the available Individual Agent Memberships (IAMs) included within your Membership. Full details of this can be found here.
Please note that if you requested an invoice, we would ask you to send remittance advice on email to UKaccounts@cruising.org following payment. Your account will then be activated manually and we will advise when it is possible to proceed with Individual Agent Membership applications (IAMs).
New Agencies will receive a digital Welcome pack, containing important information to ensure they can make the most of all CLIA membership benefits. This includes the Travel Agency Membership Guide and a Membership Certificate.
Should you wish to cancel your CLIA Agency Membership at any point during the pre-paid 12 months of membership, no refunds are applicable unless the below cancellation terms as specified in the Refund Policy are met.
Frequently Asked Questions
Additional Individual Agent Memberships (IAMs) required?
We understand that some agencies with larger teams may require more than the 10 Individual Agent Memberships (IAMs) extended to the Standard Membership category. The application form offers the opportunity for those applying as a Standard Member to opt for additional Individual Agent Memberships (IAMs).
We work in collaboration with a number of agency consortia groups, and as part of your Agency membership application, you have the opportunity to select this and access a discount on your membership.
- Elite Travel Group
- Hays Travel
- The Travel Network Group
Membership covered by your Head Office?
We understand that many of our Agency Members have their CLIA membership arranged through their Head Office. If this is the case, please proceed directly to the Individual Agent Membership application, where your Agency should already be set-up and ready for you to affiliate with.If you have any difficulty searching for your agency to affiliate with, please contact your Head Office who will hold a list of all CLIA Agencies covered by their membership, and the individual CLIA ID Number of each. Alternatively, you can contact our Membership Team for assistance via UKinfo@cruising.orgto discuss how we can help.
Looking to secure Multi-Agency Membership?
Should you be looking to enrol a larger group of travel agencies, we would welcome you to get in touch for a discounted group rate. Please do not complete the online application, and instead contact us at UKinfo@cruising.org to discuss how we can help.
I work in the Finance and Administration – should I still access cruising.org to arrange the payment on behalf of my Agency?
Yes – we understand that if you work in the Finance and Administration of your Agency, you may not need any of the usual access to training or resources at cruising.org. This is no problem. Once the Agency application has been made, there is no requirement for you to proceed with an Individual Member Application (IAM) - so your Agency still retains all of its available profiles. Do keep a note of your complimentary website login details, so that you can use it again at the time of renewal.
As the person completing the Agency Application, you will automatically be assigned as the Key Contact for your agency. This can be re-assigned via the “My Company Profile” page once a colleague who would prefer to manage these day-to-day responsibilities has created their own Individual Agent Membership.
I am a Homeworker – do I also have to create Individual Agent Memberships (IAMs)?
Yes – just as with a Standard Agency Membership, following the creation and payment of your Homeworking Agency Membership, you are invited to proceed to the Individual Agent Memberships (IAMs) application, to make use of the two available profiles. The first stage of this will ask you to affiliate with the new Homeworking Agency Membership you have just created and paid for.
Terms and Conditions
Should any applicant for CLIA Agency Membership realise that it is not appropriate for their business and wish to receive a refund, please apply in writing to UKinfo@cruising.org within 14 days of receiving your membership details.