Become a Member

To access the online cruise training and unique trade resources, all Agents are invited to create their own personal “Individual Agent Membership” (IAM) with us. The only requirement ahead of this is that you work for an Agency that holds CLIA membership, or as an Independent agent, you have set up your Homeworker Agency membership first.

We have two Agency membership categories available; STANDARD and HOMEWORKER. The membership benefits extended to individuals at each are identical – the only difference being the number of Individual Agent Memberships (IAMs) they can host.

We also invite Colleges or Universities with Travel and Tourism courses wishing to access the training to join our ALPHA Membership programme, offering up to 50 Individual Agent Memberships (IAMs) for their students.

• STANDARD AGENCY MEMBERSHIP

  £312.50 + VAT (12 months)
  Up to 10 Individual Agent Memberships (IAMs) can be created

  This category applies to any agency with a physical business address – including both High Street agencies or larger Call-centre style business premises.

• HOMEWORKER AGENCY MEMBERSHIP

  £130.00 + VAT (12 months)
  Up to 2 Individual Agent Memberships (IAMs) can be created

  This category applies to any agency based at home, with no separate business address. If both Individual Agent Memberships (IAMs) are being used, both individuals must be working together from the same home address, as the same business franchise.

• ALPHA MEMBERSHIP

  £531.00 + VAT (12 months)
  Up to 50 Individual Agent Memberships (IAMs) can be created

  This category applies to College or University Programmes.

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Membership

• Annual Membership - with Pro Rata discounts

  Membership runs from 1st January for 12 months, so new Agency memberships made throughout the year will be subject to pro-rata membership terms to bring you in line with this.

  • New membership applications from 1st April onwards each year, will be eligible for a 25% discount on the 12 month rate.

  • New membership applications from 1st July onwards each year, will be eligible for a 50% discount on the 12 month rate.

• Payment Options

  Members have the option to select whether to pay online by credit card at the time of registration, or to pay later by BACS (bank transfer) on the receipt of an invoice.

  • Please note that the Invoice is generally manually following your application, so there will be a small delay before receiving this on email.
    

  • Members opting to pay later by BACS are not able to complete payment by credit card at a later stage.

  Please note that we are currently unable to accept credit card payments for membership in Euro currency. You will be directed to request an invoice and complete payment by BACS (bank transfer).

• Confirmation of Successful Applicants

  If you opted to pay online by credit card, following payment you should receive an automated email to confirm your Agency membership. We then encourage you and your colleagues to make use of the available Individual Agent Memberships (IAMs) included within your Membership. Full details of this can be found here.

  Please note that if you requested an invoice, we would ask you to send remittance advice on email to UKaccounts@cruising.org following payment. Your account will then be activated manually and we will advise when it is possible to proceed with Individual Agent Membership applications (IAMs).

  New Agencies will receive a Welcome email, containing important information to ensure they can make the most of all CLIA membership benefits.

• Cancellation

  Should you wish to cancel your CLIA Agency Membership at any point during the pre-paid 12 months of membership, no refunds are applicable unless the below cancellation terms as specified in the Refund Policy are met.

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Frequently Asked Questions

• Additional Individual Agent Memberships (IAMs) required?

  We understand that some agencies with larger teams may require more than the 10 Individual Agent Memberships (IAMs) extended to the Standard Membership category. The application form offers the opportunity for those applying as a Standard Member to opt for additional Individual Agent Memberships (IAMs).

• Consortia Affiliation?

  We work in collaboration with a number of agency consortia groups, and as part of your Agency membership application, you have the opportunity to select this and access a discount on your membership.

  • Advantage (UK)
  • Elite (UK)
  • Hays Travel Independence Group (UK)
  • Hays Travel Personal Travel Consultants (UK)
  • Inteletravel (UK)
  • Mid-Counties Co-Operative (UK)

  Any Agency members of The Travel Network Group or Global Travel Group are invited to contact support@thecruiseclub.co.uk to arrange CLIA membership. It is not required to complete this online application. New registrations are welcome across the full year.

• Membership covered by your Head Office?

  We understand that many of our Agency Members have their CLIA membership arranged through their Head Office. If this is the case, please proceed directly to the Individual Agent Membership application, where your Agency should already be set-up and ready for you to affiliate with.

  If you have any difficulty searching for your agency to affiliate with, please contact your Head Office who will hold a list of all CLIA Agencies covered by their membership, and the individual CLIA ID Number of each. Alternatively, you can contact our Membership Team for assistance via UKinfo@cruising.org to discuss how we can help.

• Looking to secure Multi-Agency Membership?

  Should you be looking to enrol a larger group of travel agencies, we would welcome you to get in touch for a discounted group rate. Please do not complete the online application, and instead contact us at UKinfo@cruising.org to discuss how we can help.

• I am an InteleTravel (UK) agent looking for CLIA membership:

  Setting up CLIA membership in the UK & Ireland is a slightly different process from the North American method where InteleTravel agents affiliate to the Head Office’s membership. InteleTravel UK agents are asked to create their own Homeworker Agency membership at a discounted InteleTravel rate. This link will take you directly to the application (prompting you to login first with the same details as previously created), where you should add all the details of your personal franchise.

  On the first page of the application where you enter your franchise information, there is also a section asking about “Consortia Information”. If you select “Yes” in the first drop-down, you will then have the option to select “Inteletravel (UK)” in the next drop-down. With this selected, you should be offered the Homeworker InteleTravel rate on the next (“Membership Options”) page.

• I work in the Finance and Administration – should I still access cruising.org to arrange the payment on behalf of my Agency?

  Yes – we understand that if you work in the Finance and Administration of your Agency, you may not need any of the usual access to training or resources at cruising.org. This is no problem. Once the Agency application has been made, there is no requirement for you to proceed with an Individual Member Application (IAM) - so your Agency still retains all of its available profiles. Do keep a note of your complimentary website login details, so that you can use it again at the time of renewal.

  As the person completing the Agency Application, you will automatically be assigned as the Key Contact for your agency. This can be re-assigned via the “My Company Profile” page once a colleague who would prefer to manage these day-to-day responsibilities has created their own Individual Agent Membership.

• I am a Homeworker – do I also have to create Individual Agent Memberships (IAMs)?

  Yes – just as with a Standard Agency Membership, following the creation and payment of your Homeworking Agency Membership, you are invited to proceed to the Individual Agent Memberships (IAMs) application, to make use of the two available profiles. The first stage of this will ask you to affiliate with the new Homeworking Agency Membership you have just created and paid for.

Terms and Conditions

Please click here for the full Terms and Conditions of CLIA Travel Agency Membership.

Privacy Policy

Cruise Lines International Association (CLIA) respects your privacy and is committed to protecting your personal data. This Privacy Policy (together with our CLIA UK & Ireland Terms and Conditions) will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

Refund Policy

Should any applicant for CLIA Agency Membership realise that it is not appropriate for their business and wish to receive a refund, please apply in writing to UKinfo@cruising.org within 14 days of receiving your membership details.