Member Benefits

CLIA UK & Ireland is a member of Cruise Lines International Association (CLIA), the world's largest cruise industry trade association with representation in North and South America, Europe, Asia and Australasia, providing a unified voice and leading authority of the global cruise community.

CLIA is engaged in travel agent training, research and marketing communications to promote the value and desirability of cruise holidays with thousands of travel agency and travel agent members.

Become a Travel Agent member and join the community! Click here to find out how to become a member!

CLIA UK & Ireland is here to help you cut through the cruise information, terminology, trends and opportunities; and help you grow the cruise side of your business. CLIA provides the official industry training and certification, unique resources and inspiring events to support the travel agent community.

  • 24/7 Online Access to

    Learning Academy - Interactive online learning programme covering cruise products, destinations, sales technique, the cruise experience & latest trends – as well as modules on your local market.

    Cruise Line & Travel Agent Associate Contacts - A listing of all key Trade Sales and Business Development contacts you need to grow your business.

    Cruise News & Opinion - Keep up to date with the latest from all CLIA cruise lines. You’ll also find cruise related articles supplied by key cruise line contacts, journalists and cruise bloggers.

    Digital Brochure Rack - All current brochures published by CLIA cruise lines are available to download, share or print.

    Agent Resources - A library of CLIA-produced Factsheets, Guides, Reports and Presentations.

    Cruise & Ship Search - Access to an industry-leading Search to assist with finding the right ship and itinerary for your customer.

  • Events and Ship Visit Opportunities

    Flagship Events - CLIA operates the only cruise industry events that showcase all sectors, including the annual CLIA Conference, the UK’s largest travel agent Conference, and the River Cruise Conference, now in its 10th year.

    Roadshow Events - We take our events on the road with CLIA roadshows and showcases, visiting regions across the UK and Ireland inviting travel agents to meet our cruise lines and receive industry updates and training.

    Award Ceremonies - CLIA host award ceremonies to celebrate the successes and innovation shown by our member agents.

    Ship Visit Opportunities - We list all ship visit dates offered by CLIA cruise lines, with filters available to search by port, cruise line and date.

  • Cruise-inspired Unique Resources

    Webinars OnDemand - A great mix of video content, including Interviews, panel discussions and CLIA’s virtual events. The library of video recordings available allows you to watch back anything you may have missed

    CLIA Cruise Podcasts - Featuring expert panel discussions, destination features and spotlights on CLIA Cruise Lines and River Cruise Operators, CLIA produce two monthly Podcasts, one focussed on river cruising, and another more generally on the wider industry. The Podcasts are available to download at iTunes, Soundcloud and Spotify.

    New-to-Cruise Guide - Developed specifically to assist agents new to the sector.

    Sustainability - No industry has a stronger interest in protecting the oceans we sail and the destinations we visit than cruise. These pages explain the work being done by the industry to ensure cruising remains a leading form of Sustainable Tourism.

    Weekly eNewsletter - The latest news from CLIA, our cruise lines and Travel Agent Associates - Including training opportunities, industry news and registration details for latest events.

    Touchdown TIS - Your ticket to incredible savings as a travel industry professional. Find worldwide holiday deals exclusively reduced for travel agents.

For a full overview of 2024 Membership Benefits, please CLICK HERE

As a new travel agent, I've only been in the industry for two years. My CLIA membership and the Master Certification training has been invaluable in growing my cruise confidence and knowledge. Being a member has given me opportunities to get onboard even more cruise ships for those all-important first hand experiences.

Kate Marshall, Hays Travel Personal Travel Consultants

CLIA has opened up so many opportunities for me​. It's such an amazing community to be a part of ​- you get so much help, guidance and education. Completing my Master Certification was hard work but very worth it. I’ve gained so much knowledge from ship visits, fam cruises and winning a few cruises at CLIA events. It has helped increase my sales and I can highly recommend joining.

Kelly Taylor, Taylor made travel @ The Holiday Village

CLIA is a fantastic resource for any travel agent selling cruise. They have the most up-to-date information, hold the most informative events and the staff are amazing.

Jane Hastings, Jane Hastings Travel

I would recommend to anyone wanting to specialise in cruise, that they become a CLIA member and participate in all of their training. There's a lot to learn about this industry and the CLIA website gives you so much on one site. I would recommend watching the webinars and applying for ship visits. First-hand knowledge is always so useful when engaging with your clients to sell the product. CLIA is your one-stop-shop for knowledge about all things cruise.

Jacqueline Davis, Travel Dreams by Jax

In the last two days I attended my first CLIA Rediscover Cruise roadshow event. My team and I were so impressed with the set-up and presentations. We were fully engaged and are now putting all our newly gained knowledge into our store. We have already set up an in-store event with one of the presenters. Highly recommended and we look forward to attending future events.

Jo Dobbie Branch Manager, Hays Travel Aylsham

I’m a new member to CLIA this year and it’s opened the doors to so many cruise education opportunities for me. To experience the RiverView Conference in Budapest and the Expedition Cruise Residential was amazing. CLIA for me has enhanced my knowledge of cruising and opened my eyes to the world of river cruising and expedition cruising.

Lisa-Marie Smith, Lisa’s Travel Emporium - InteleTravel

The CLIA Team in London 

  • Andy Harmer - Managing Director
  • Adele Fitzpatrick-Foster -  Senior Manager Events and Trade
  • Lisa Morton - Finance Manager 
  • Jo Morgan - Accounts Assistant & Office Support
  • David Sanders - PR Manager
  • Alex Holubowicz - Special Projects Manager 
  • Rob Prague - Trade Marketing and Design Executive 
  • Nikola Dale - Membership Assistant

To contact the London Office please email [email protected] or for media inquires contact [email protected].

Portrait of Andy Harmer


The variety of cruise holidays available is almost endless, and with so many options on offer, the role of the Travel Agent has never been more important.

Supported by the world’s greatest ocean and river cruise lines, a key objective of the work we do at CLIA is to support you in building your cruise knowledge, increasing your sales confidence and inspiring you to become ambassadors of the cruise industry.

Whether through our certified online training, attendance at events and ship visits or participation in other unique CLIA activities, we thank you for the time and efforts you invest in building your cruise sales.

All CLIA Member agencies are listed in our consumer-friendly “Agency Finder” listing available online at, and we will always drive consumer business back to our Member agents. Your knowledge of the industry helps you to match your customer with the right cruise, the right ship and the right itinerary.

Booking a cruise through you, our CLIA Member Agencies, really is the best place to start a search for the perfect cruise holiday.

Interested in joining us?

Visit our “Become a Member” page for all the details of our membership categories and how to join.

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