Knowledge Center

Service Onboard

Service is a hallmark of the cruise industry. With an average of one staff member to every two guests on premium ships and nearly one to one on luxury ships, service ratios exceed those of most resort hotels. Here is a sampling of what your program attendees can expect during their cruise:

  • White-gloved staff who warmly welcome them as they board the ship
  • A friendly cabin attendant to escort them to their room
  • A bar attendant who remembers their favorite cocktail
  • An expert waiter who remembers their name and preferences
  • Knowledgeable wine stewards
  • Twice daily housekeeping
  • Nightly turndown service with pillow treat in their staterooms
  • Complimentary 24-hour in-room dining
  • Breakfast served on their private verandas
  • European-style butler and concierge service in VIP suites
  • Complimentary laundry, dry cleaning and pressing for suite guests

Deluxe Ships = Pure Pampering: When you book your group on a deluxe ship, they are guaranteed to be spoiled. Cruise staff are trained and delighted to “go the extra mile”. Your attendees might find:

  • Certified therapists offering complimentary mini massages on deck
  • A cold towel upon their return from a shore excursion
  • Chilled towels, fresh fruit sorbet and refreshing mineral water spritzers poolside
  • Hot chocolate and warm towels handed to them while watching glacial scenery in Alaska
  • White-gloved waiters serving champagne and “Caviar in the Surf” in the Caribbean
  • Warm, scented bath of their choice drawn by their suite stewardess
  • A sprinkling of rose petals on their bed
  • A menu of pillow options