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Membership Enrollment Frequently Asked Questions

Below are commonly asked member questions. We hope this helps you find the answers you need. If the information you are looking for is not listed below, please contact our Membership Team at [email protected] or call 202-759-9370 (Option #5).

  • Is CLIA an accrediting organization?

    No, CLIA is not an accrediting organization; rather, we are a global trade association that, among many other functions, issues industry credentials to the travel trade to legitimize them with cruise lines and other suppliers. The CLIA Certification Program is another example of our credentialing, not accrediting.

  • What are CLIA's membership service hours?

    Our Membership Team is available Monday-Friday from 9:00am to 5:00pm Eastern Standard Time (EST). To contact our Membership Team please call (202) 759-9370 (Option #5) or email [email protected].

  • I Cannot Remember My Password

    Please click on 'Forgot Password' the My CLIA login page. A reset code will be sent to you via the email that we have within our database. If you need to confirm your email address on file please contact our Membership Team at (202) 759-9370 (Option #5) or email [email protected].

  • How do I join or renew as a Travel Agency Member (TAM) or Individual Agent Member (IAM)?

    Please log into My CLIA and visit the Join or Renew Membership page to complete a Travel Agency or Individual Agent Member application

  • Would CLIA ever consider doing a unified cruise industry campaign with all CLIA cruise lines participating, similar to the “Got Milk” campaign?

    A singular campaign is not likely. The cruise industry is a global industry. Each cruise line is different and sources customers from all over the world not just the United States. As resumption of cruising begins there will not be a crisis of demand in cruise. As Arnold Donald, CEO of Carnival Corporation states, “We’re not going to need to expand the market right away, simply because we’re going to have less capacity”, meaning the initial focus will not be on filling ships but rather how to make sure cruising is safe and accessible for all.

    • Travel Agency Membership Questions:

  • When can I expect to receive my Travel Agency Member kit?

    You can expect your Travel Agency Membership kit to arrive within 4-8 weeks of your membership enrollment or renewal date.

    FYI - Agents registering as Individual Agent Members under your agency may enroll once your Travel Agency Membership is active. They do not have to wait for the kit to arrive to arrive.

  • I signed up for Travel Agency Membership (TAM) - How do I redeem my Complimentary Individual Agent Membership (IAM) and receive my EMBARC ID?

    As a CLIA TAM, you receive one (1) complimentary Individual Agent Membership and EMBARC ID through redemption of a promo code that you should have received via email upon enrollment or renewal of your Travel Agency Membership. Please check your spam filters if you do have not receive the email within 48 hours of enrollment or renewal.

    • Log into your account at cruising.org/en/my-clia
    • Click the ‘Join/Renew’ button
    • Scroll down to find the Individual Agent Member application toward the bottom of the page and click on ‘Join/Renew’
    • Complete the Individual Agent Member Application
    • On the checkout page, enter the promo code in the ‘Apply free IAM promo code’ field
    • Select ‘Apply’ and the price will discount the agent membership to $0.00
    • To process the application, click ‘Complete Enrollment’
  • I am a Travel Agency Owner or Administrator - How do I Approve or Deny Agents for Membership?

    To approve IAM applications:

    • From the My CLIA Dashboard, click on My Company Profile

    • Scroll down to view Pending Agent Memberships and select the approve or deny from the dropdown.

    • FYI - To auto-approve future pending IAM applications, please check Auto-Approve Agent Applications and click Submit.

    • FYI- You are also able to download copies of your Company Personnel, Online Course Engagement, Certification Engagement, Event Engagement, and a copy of your Travel Agency Membership Certificate.

  • Why should I enroll my Travel Agency in Auto-Renew?

    Enrolling in the Auto-Renew program means that for your convenience, your CLIA TAM will automatically renew for the following membership year. Your participation in this membership convenience feature ensures that you never miss any of the great CLIA TAM benefits for the upcoming year. Your Travel Agents can also be among the FIRST to renew their CLIA IAM when enrollment opens. Once the Auto-Renewal is processed an order confirmation will be sent to the email address on file.

  • How do I update my Auto-Renewal decision and/or credit card on file?

    To opt in or out of Auto-Renewal or to review the credit card information on file, please log in to your My CLIA profile and click on My Company Profile. Scroll down to find your Auto-Renewal information and the option to update as needed. If you have any questions, please feel free to contact the Membership Team at (202) 759-9370 or [email protected].

  • My Travel Agency Membership is active, however, the CLIA Hotel Partners do not have my agency listed so that I am not receiving commissions or FAM rates. How do I fix this?

    The two most common reasons for this to occur are:

    • You use (IATA, IATAN or ARC) as your Industry ID# with CLIA. In this case, the Industry ID# must be active with that organization.
    • Travel Agency Members must have a valid EIN/Tax ID, address, phone number and email address in their company profile to be recognized with the CLIA Hotel Partners. This can be corrected by having the Owner/Agency Administrator sign into My CLIA and add this information under My Company Profile.

  • How do I change my Travel Agency’s name and/or Ownership with CLIA?

    Request for a Travel Agency Membership name change must be submitted via written request on company letterhead signed by the owner of the agency.

    Request for Travel Agency Membership change of Ownership must be submitted via written request on company letterhead signed by the previous owner and new owner.

    Please include any additional details in your letter such as Agency address, email, phone number etc. Please email your letter to [email protected].

    • Individual Agent Membership Questions

  • What are the requirements for the picture I upload to enroll as an IAM?

    The photo must be a clear headshot, a .JPEG file, and sized to 180 x 180 pixels. Most photos today are well above the requested pixel-rate and must be resized outside of the application itself. Please feel free to send the photo file to [email protected], and we can resize it and upload it as needed.

  • My application was denied by my host agency. How do I resubmit the application for approval without being charged a second time?

    To resubmit your Individual Agent Member (IAM) application, please call us at (202) 759-9370 or email [email protected]. We will make any necessary updates to your application and resubmit it for reapproval from your agency.

  • Replacement EMBARC ID

    The EMBARC ID is non-transferable and non-refundable. If the card is lost or you wish to make changes to the information listed, please contact the Membership Team at (202) 759-9370 or [email protected]. A $29 processing fee applies to replace or revise the card after initially issued.

  • I have updated my Agent Finder listing information, but the update is not showing in Agent Finder

    Please be aware any updates you make to your Agent Finder listing information take approximately 2-3 hours to remap the information into the directory. You can verify the updated information in Agent Finder at that time by clicking on find a Travel Agent.

  • Will there be a required course for Individual Agent Membership?

    Yes, each active Individual Agent Member is required to complete and pass the CLIA State of the Industry course and quiz. This course is updated annually in February/March and completion is required to keep your IAM in good standing. The course will be preloaded to your profile’s My Training each year upon submission and approval of your Individual Agent Member application.

    • Professional Development Questions

  • Where am I able to access the free courses which I receive with my Individual Agent Membership?

    To register for one (or more) of your free online seminars, please click here to access our Online Learning catalog. Any seminars with an asterisk are available for free. If you have any questions about your professional development, please contact us at [email protected].

  • May I just take the free online quizzes, as opposed to the online courses which I must pay for?

    We offer online quizzes for seminars which we offer at our live and virtual events. These do not include any of the content incorporated with the full online seminars. Quizzes should only be registered for and taken by agents who have taken the associated seminar at your Premier Agency Member conference, at CLIA's Live or Virtual Training Events and/or at Cruise360.

    If you are looking for the online course for this and other topics, please visit our Online Course List.

  • Which CLIA Certification is right for me?

    CLIA Certification is a great way to elevate your personal and professional brand. CLIA's programs are designed to make you the consumer's most knowledgeable cruise resource and increase your cruise sales and commissions. Whether you are a new travel agent or have sold hundreds of cruises we have the right certification for you.

    Visit our certifications page to learn more or schedule a Career Counseling appointment for assistance from our CLIA Professional Development team.

  • Where can I find the required membership State of the Cruise Industry course?

    Once your Individual Agent Member application is approved, the course will automatically be added to the My Training section within your membership portal. The 2023 CLIA State of the Cruise Industry course is now available. You will have until 12/31/2023 to complete the required course.

  • Why can't I get my online courses to launch? Why am I getting “Access Denied” when I try to access my course?

    Browsers

    We recommend you access your online course by using Google Chrome or Firefox.

    Popup Blockers

    e-Learning courses will not launch until popup blockers are disabled. Disable your popup blockers by using your browser's "Tools" tab. If you use a search engine toolbar, be sure to disable that popup blocker as well.

    Internet Security Setting

    Again, using the "Tools" tab, choose "Internet Options". Click on the "Security" tab and make sure your internet security level is set to medium.

    Java Requirements

    Verify you have the most recent version of Java by visiting java.com.

    Internet Security and Firewall Applications

    Please be aware that some commercially available internet security applications prevent online courses from loading. Contact the manufacturer of your security or firewall applications and/or software for further assistance.

    Course Window Opens, but Course Doesn't Load

    If you launch a course module and the content browser window opens, but the course itself does not load, follow these steps:

    • clear temporary internet files (Browser » Tools » Internet Options)
    • clear applets from java console (Start » Settings » Control Panel » Java » Temporary Internet Files » Delete Files)
    • search for and delete any netgutil.exe files from your computer

    If you have tried all the steps above and are still having trouble accessing your course, please email us with exact details of the error you are receiving and confirm that you’ve attempted all of the steps above. A member of our team will contact you within 48 business hours. 

    If you have any additional questions or concerns contact [email protected]