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Online Course Frequently Asked Questions

  • Why can't I get my online courses to launch? Why am I getting “Access Denied” when I try to access my course?


    We recommend you access your online course by using Google Chrome or Firefox.

    Popup Blockers

    e-Learning courses will not launch until popup blockers are disabled. Disable your popup blockers by using your browser's "Tools" tab. If you use a search engine toolbar, be sure to disable that popup blocker as well.

    Internet Security Setting

    Again, using the "Tools" tab, choose "Internet Options". Click on the "Security" tab and make sure your internet security level is set to medium.

    Java Requirements

    Verify you have the most recent version of Java by visiting

    Internet Security and Firewall Applications

    Please be aware that some commercially available internet security applications prevent online courses from loading. Contact the manufacturer of your security or firewall applications and/or software for further assistance.

    Course Window Opens, but Course Doesn't Load

    If you launch a course module and the content browser window opens, but the course itself does not load, follow these steps:

    • clear temporary internet files (Browser » Tools » Internet Options)
    • clear applets from java console (Start » Settings » Control Panel » Java » Temporary Internet Files » Delete Files)
    • search for and delete any netgutil.exe files from your computer

    If you have tried all the steps above and are still having trouble accessing your course, please email us with exact details of the error you are receiving and confirm that you’ve attempted all of the steps above. A member of our team will contact you within 48 business hours. 

    If you have any additional questions or concerns contact