Cruise Lines International Association
Last Updated: September 2016
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Your California Privacy Rights
If you are a resident of the State of California and would like to learn how your "personal information" (as defined in the Shine the Light Law, Cal. Civ. Code § 1798.83) is shared with third-parties, what categories of personal information that we have shared with third-parties in the preceding year, as well as the names and addresses of those third-parties, please e-mail us at: [email protected]; call us at: (202) 759-9370; or send us mail to: 1201 F Street NW, Suite 250, Washington, DC 20004.
Further, if you are a resident of the State of California and would like to opt-out from the disclosure of your personal information to any third-party for marketing purposes, please e-mail us at: [email protected]; call us at: (202) 759-9370; or send us mail to1201 F Street NW, Suite 250, Washington, DC 20004. Please be advised that where California State residents opt-out from permitting their personal information to be shared, such individuals may still receive selected offers directly from us, in accordance with applicable law.
Personal Information that We Collect from You
In connection with your use of certain of the CLIA Offerings, the personal information collected by CLIA may include, without limitation, depending on the applicable CLIA Offerings requested: (a) full name; (b) full mailing address; (c) telephone number; (d) e-mail address; (e) credit card information (where making a purchase); (f) your user ID and password; and (g) any other information requested on the Form. In addition, where you enter a Promotion and, where applicable, win a prize in connection therewith, CLIA may collect some or all of the following: (i) mailing address; (ii) Social Security Number (for prize winners); (iii) picture proof of identification, which may include a driver’s license, passport, voting card or similar government issued identification (for prize winners); and (iv) any other information requested in connection with the applicable Contest.
How We Use Personal Information
By submitting your personal information in connection with the CLIA Offerings, you agree that we may share, sell, rent, lease or otherwise provide that personal information (other than Sensitive Information) to any third party for any purpose permitted by law, and we may work with other businesses to bring selected retail opportunities to our end-users. These businesses and third parties may include, but are not limited to: (a) providers of direct marketing services and applications, including lookup and reference, data enhancement, suppression and validation; (b) e-mail marketers; (c) telemarketers (where permitted by applicable law); and (d) direct marketers. We will also use your personal information to send you promotional messages regarding various CLIA Offerings, as well as third party products and/or services that we think may be of interest to you.
We may also employ third parties and individuals to perform certain functions on our behalf including helping us operate/provide the CLIA Offerings and/or to administer related activities on our behalf. Examples include sending direct and electronic mail, removing duplicate information from end-user lists, analyzing data and providing marketing analysis. The agents performing these limited functions on our behalf shall have access to our end-users' personal information (including Sensitive Information) as needed to perform their functions for us, but we do not permit them to use your personal information for other purposes.
We will also use your personal information (including Sensitive Information) for customer service, to provide you with information that you may request, to customize your experience on the Site and/or to contact you when necessary in connection with transactions entered into by you through the CLIA Offerings. We may also use your personal information (including Sensitive Information) for internal business purposes, such as analyzing and managing our business. We may also combine the information we have gathered about you with information from other sources.
By registering at the Site, you agree that such act constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR §310 et seq.), as amended from time to time (the "Rule") and applicable state do-not-call regulations. As such, notwithstanding that your telephone number may be listed on the Federal Trade Commission's Do-Not-Call List, and/or on applicable state do-not-call lists, we retain the right to contact you via telemarketing in accordance with the Rule and applicable state do-not-call regulations.
Credit Card Transactions
Social Media Websites
If you engage in any interaction with CLIA, other end-users or any third party on any Social Media Pages, you should be aware that: (a) the personal information that you submit by and through such Social Media Pages: (i) can be read, collected and/or used by other end-users of the Site and/or Social Media Websites, as applicable and depending on your privacy settings associated with your accounts with the applicable Social Media Websites; and (ii) could be used to send you unsolicited messages or otherwise to contact you without your consent or desire; and (b) where CLIA responds to any interaction on such Social Media Pages, your account name/handle may be viewable by any and all members/users of CLIA’s social media accounts.
We are not responsible for the personal information that you choose to submit on any Social Media Websites. The Social Media Websites operate independently from CLIA, and we are not responsible for such Social Media Websites’ interfaces or privacy or security practices. We encourage you to review the privacy policies and settings of the Social Media Websites with which you interact to help you understand those Social Media Websites’ privacy practices. If you have questions about the security and privacy settings of any Social Media Websites that you use, please refer to their applicable privacy notices or policies.
Non-Personally Identifiable Information
IP Addresses/Browser Type, Cookies and Action Tags
IP Addresses/Browser Type: We may collect certain non-personally identifiable information about you and your desktop computer and/or mobile device when you visit many of the pages of the Site. This non-personally identifiable information includes, without limitation, the type of browser that you use (e.g., Safari, Chrome, Internet Explorer), your IP address, the type of operating system that you use (e.g., Windows or iOS) and the domain name of your Internet service provider (e.g., Verizon, AT&T). We use the non-personally identifiable information that we collect to improve the design and content of the CLIA Offerings and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze usage of the CLIA Offerings.
Action Tags, Web Beacons and other Data Collection Methods: An action tag or a web-beacon (also known as a clear gif or a pixel tag) is a method used to track responses or actions by visitors who view certain advertisements and/or other information on the Site. Action tags are 1x1 pixel images embedded in a website page that are used to transparently collect information. We may use action tags to count the number of times that visitors click on a particular banner ad or visit the pages of the Site, and to provide information about what offerings, products and/or services are viewed, selected and/or purchased, as applicable. We reserve the right to retain this action tag data indefinitely.
The CLIA Offerings may contain links to other third-party owned and/or operated websites including, but not limited to, Social Media Websites and the websites of our Cruise Line Members, Agency Members and/or Third Party Providers. CLIA is not responsible for the privacy practices or the content of such websites. In some cases, you may be able to make a purchase through one of their third-party websites. In these instances, you may be required to provide certain information, such as a credit card number, to register or complete a transaction at such website. These third-party websites have separate privacy and data collection practices and CLIA has no responsibility or liability relating to them.
We endeavor to safeguard and protect our end-users’ personal information. When end-users make personal information available to us, their personal information is protected both online and offline (to the extent that we maintain any personal information offline). Where our registration/application process prompts end-users to enter Sensitive Information (such as credit card or bank account information), and when we store and transmit such Sensitive Information, that information is encrypted with advanced TLS (Transport Layer Security).
Access to your personal information is strictly limited, and we take reasonable measures to ensure that your personal information is not accessible to the public. All of our end-users’ personal information is restricted in our offices, as well as the offices of our third party service providers. Only employees or third party agents who need end-user personal information to perform a specific job are granted access to end-user personal information. Our employees are dedicated to ensuring the security and privacy of all end-user personal information. Employees not adhering to our firm policies are subject to disciplinary action. The servers that we store end-user personal information on are kept in a secure physical environment. We also have security measures in place to protect the loss, misuse and alteration of personal information under our control.
Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet or via wireless networks can be guaranteed to be 100% secure. Computer hackers that circumvent our security measures may gain access to certain portions of your personal information, and technological bugs, errors and glitches may cause inadvertent disclosures of your personal information; provided, however, that any attempt to breach the security of the network, our servers, databases or other hardware or software may constitute a crime punishable by law. For the reasons mentioned above, we cannot warrant that your personal information will be absolutely secure. Any transmission of data at or through the Site, other CLIA Offerings or otherwise via the Internet or wireless network, is done at your own risk.
In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your personal information. You will be notified via e-mail in the event of such a breach. Please be advised that notice may be delayed in order to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures.
No information should be submitted to, or posted by and/or through, the Site by visitors under eighteen (18) years of age (or the applicable age of majority, if greater than eighteen (18) years of age). Persons eighteen (18) years of age (or the applicable age of majority, if greater than eighteen (18) years of age) are not permitted to access the CLIA Offerings and we do not knowingly collect personal information from such individuals. We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children. If you believe that we have collected information from a person under eighteen (18) years of age, please contact us at [email protected].
Removal, Amending and/or Updating Your Information
At your request, we will: (a) inform you of what personal information we have on file for you; (b) amend the personal information that we have on file for you; and/or (c) remove personal information that you have provided to us, or that we have collected. You may do so by contacting us via e-mail at: [email protected]; provided, however, that we ask individuals to identify themselves and the information requested to be accessed, amended or removed before processing such requests and, to the extent permitted by applicable law, we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or would be extremely impractical (for instance, requests concerning information residing on backup tapes).
Please be advised that deleting your personal information may terminate or limit your ability to utilize certain of the CLIA Offerings. If you wish to utilize the CLIA Offerings without any hindrance or limitation, you may not delete the personal information that we have on file for you.
Please be further advised that, after you delete your personal information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
To opt-out of receiving e-mail communications from us, you can follow the instructions at the end of the applicable e-mail message or e-mail us at: [email protected].
E-mail messages are prepared for delivery several days in advance, so end-users may continue to receive e-mail from us for up to ten (10) days following the unsubscribe procedures detailed above. In addition, after unsubscribing, we cannot guarantee that you will never receive another mailing from us, because we may obtain your e-mail address in the future through a different CLIA program that you have opted in to. If, after that point, an end-user is still receiving e-mail from us, the end-user should contact us at: [email protected].
Notwithstanding the foregoing, we may continue to contact you for purposes of communicating information relating to your request for CLIA Offerings, as well as to respond to any inquiry or request made by you. To opt-out of receiving CLIA Offerings-related and/or inquiry response-related messages from us, you must cease requesting CLIA Offerings, and cease submitting inquiries to us, as applicable.
Transfer of Personal Information Internationally
Filing a Complaint with the Federal Trade Commission
To file a complaint regarding our privacy practices, please Click Here.