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Online Learning Courses

What you need to know to sell cruises

89% of guests rate their cruise experiences positively. In this quick-paced seminar, you’ll learn the basics of what you need to know to sell cruises so your clients can be among the 89%. Find out who is today’s cruiser and why they cruise. You’ll learn some terminology about cruising so you will speak the same "language" as the cruise line personnel Most important, you will learn different ways to book a cruise.


Price: $49.00
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More about what you to need to know to sell cruises

Learn about where the popular cruise regions are and types of itineraries that are common with cruise line products. Explore more in depth details regarding cruise pricing and what is included in a cruise fare as well as how to position the value of a cruise vacation. You will also learn about the different types of ships and how the size and personal space onboard ships matter to your clients. You will also learn more important terminology about cruise ships that will help you fit the cruise ship to your client’s needs.


Price: $49.00
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Great service is the cornerstone of success for any retail business. But providing it is a challenge in today’s fast-pace, high-expectation travel marketplace. In this seminar we will define what service is and how if differs from sales, as well as how the two work hand and hand when dealing with your clients. Also covered will be benefits of superior customer service and pitfalls of not providing the best customer service to your clients. Each time your reach and out touch your clients, no matter what communications method, you are providing them service. To close, we will give you best practices of customer service that you can use every day.


Price: $49.00
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Studies have shown that the most successful travel agents are those who operate several group departures per year. This seminar will show how to develop your group business and find those loyal clients that will bring you more business. You will learn why you want to sell groups, how to find and motivate high-potential groups, and how to develop group leads and analyze their needs.


Price: $49.00
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A focus on culinary cruising

A wise person one said" Cooking and eating in a foreign country may be the surest, truest way to its soul." Local food and drink experiences are powerful motivators that contribute to the authenticity of a destination, both onboard and ashore. In this interactive seminar you’ll find out how to capture the growing and popular food tourism market, and give your clients one-of-a-kind culinary cruise adventures, both far and near, that nurture the mind and the body.


Price: $49.00
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Get the most out of BDM relationships is it important to manage your relationships with suppliers and DMOs? Because there are two sides to every relationship, this seminar explores both the agent and supplier perspective and provides you steps to build a strong relationship with your BDM. Whether your supplier visits your agency, calls you on the phone, or services you through inside support, every agent can benefit from knowing how to get the most out of those relationships.


Price: $49.00
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In partnership with Meeting Professionals International (MPI), CLIA presents this certificate program that explores the advantages of booking and hosting events on cruise ships as opposed to traditional venues. This interactive session highlights which types of meetings or events should be conducted onboard as well as provides valuable cost comparisons. This program will provide insight into incentive trips, examine logistics and variables to consider when hosting your event at sea and walk participants through the meeting planning process to outline what to expect before, during and after your meeting or event at sea.
Price: $199.00
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The Five Building Blocks of Sales

Do you want to sharpen your sales skills? This seminar will help you do that. You’ll learn effective ways to implement the five building blocks of making a sale. This includes how to make a good introduction, how to ask the right questions to qualify your client, recommendation guidelines, how to overcome objections and different ways to close the sale. (There is also a 90 minute version of this seminar)


Price: $49.00
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They’re people, not apps

Diana Ross’s words rang true when she sang "Reach Out and Touch Somebody's Hand…" In these days of high-tech contact with clients, it’s important to remember high-touch – to reach out and show that you care about them. Learn ways to put that personal touch back into your selling and discover the simple things you can do to keep the relationship alive long after you close the sale.


Price: $49.00
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A new spin on Niche markets you never thought of but should have Julia Child once said "Find something you're passionate about and keep tremendously interested in it." This interactive seminar will explore 8 niche markets, some familiar to you and some you never thought of. We’ll dig deep to find the unusual, unexpected and customized niches that will light your passion and keep a varied clientele interested and loyal. Learn tips on how to find both individual and group clients for your niche, how to market to them and how to close those sales!


Price: $49.00
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