From The Bridge
As many of you know, I have submitted my resignation as president and CEO of CLIA to take effect at the end of this year. This is purely a personal decision and I will surely miss the very talented and inspiring travel agents, cruise line executives, and executive partners I have had the privilege of working with over the last seven years. But, just as cruising is all about adventure and life-changing experiences, it is time that I set sail on a new voyage of my own.
I am very proud of my accomplishments and those of my staff. Originally hired to reinvigorate CLIA, today we have over 17,000 travel professionals as Certified Cruise Counsellors. cruise3sixty over six years has become ever-bigger, better and more important. The CLIA Hall of Fame has become a highly anticipated event in the industry and World's Largest Cruise Night consistently proves successful for cruise lines and agents alike. I can truly say that, thanks to the hard work and creativity of everyone who has been involved with CLIA, I leave behind a stronger industry that is admirably positioned to face future challenges and continue to grow.
None of this would have been possible without the support and partnership of our travel agent members. Thank you for what you have done and I urge you to continue to support CLIA and help the industry prosper.
CLIA Breaking News
Save the Date, Plan Ahead! World's Largest Cruise Night is October 13
Last year, WLCN generated more than $45 million in cruise sales and almost $6 million in travel agent commissions. Nearly 50,000 consumers attended physical WLCN cruise events held by a record 1,309 participating agencies. The events were diverse and held in travel agency offices, hotel ballrooms, restaurants, luxury car dealerships, convention centers, even comedy clubs. For example, World View Travel in Southern California teamed up with Seabourn Cruise Line, Francis Ford Coppola Estate Winery, Mercedes-Benz of Laguna Niguel and other partners to host "An Evening of Yachts, Wine and Mercedes-Benz" at the automobile dealer showroom. Close to 400 VIP guests showed up and Seabourn later reported 140 new bookings because of WLCN.
Nearly 2,800 agencies participated in virtual WLCN promotions in 2009, sending email invitations consumers inviting them to visit their customized WLCN Web site with cruise line videos, agency contact information and special offers. It is estimated that consumers viewed 50,481 WLCN cruise line videos. This year, with a whole new look and feel to the virtual program, agents may participate throughout the month of October, through their very own microsite, for free, with greater functionality than ever before, including the option to present as many as seven cruise line videos as well as expanded space for sales messages and agency logos.
Agencies planning to host both a physical event and a virtual promotion can sign up online for both at one time, using the same page.
"Year after year, World's Largest Cruise Night gets bigger and better for one simple reason: it works amazingly well as a highly effective way to sell more cruises. It's a win-win-win proposition for agents, cruise lines and the public," said Bob Sharak, CLIA's executive vice president. "We urge all our members to plan now and sign up."
In case other proof of WLCN's effectiveness is needed, here are a few more examples from 2009:
- Cruise Planners saw a 44 percent increase in cabin sales, with a 65 percent increase in overall revenue during National Cruise Vacation Month
- Liberty Travel sold 846 cabins for revenue of $2.4 million during the 24-hour period of World's Largest Cruise Night.
- Holland America Line, which conducted fleetwide shipboard WLCN events between October 12 and October 18, reported that commissionable revenue from shipboard WLCN events was 200 percent higher during WLCN week than the week before
- Avalon Waterways, in its first year of participation in WLCN, witnessed a 170 percent increase in sales (year over year) on October 14th alone. Avalon's sales were up 130 percent for the week
- And, Uniworld Boutique River Cruises secured 154 bookings for the 2010 season related to WLCN.
For more information about World's Largest Cruise Night, visit www.cruising.org.
New Online Tools and Resources for Agents Launched on CLIA's Recently Enhanced Website
Since its founding 35 years ago, one of CLIA's top priorities has been to help travel agents become more professional and do their work more efficiently and profitably," said Bob Sharak, CLIA's executive vice president. "CLIA has so many programs available to agents, sometimes the biggest challenge is making sure that our members know and understand all that CLIA has to offer. These new resources use web and social media tools to enable our member agents to learn more about CLIA and CLIA services, engage with colleagues and prospective customers and have instant access to information about events they may want to participate in."
Travel agents can access "CLIA Vision" by visiting the Travel Agent Center of the CLIA web site. CLIA member agents, and those agents interested in CLIA membership and programs, are welcomed by a rotating short 1 to 3 minute video featuring Sharak, Jim Smith, CLIA's director of marketing, Gaye Stewart, director of membership and CLIA's Director of Training, Tom Cogan. These initial 28 videos are also cataloged within a "CLIA Vision" content area of the CLIA web site, which add up to almost 44 minutes and provide information about a wide variety of topics, including a cruise industry overview, CLIA training and Certification, membership benefits, cruise3sixty, the World's Largest Cruise Night promotion, sales and marketing resources and more. Visitors to the site are able to access the videos of their choice by clicking on a menu of category choices.
"Different people like to receive and process communication differently," says Sharak. Some prefer searching and finding written content on the web, some prefer, and better retain, information through the spoken word. We think "CLIA Vision" helps bridge these communication styles and is yet another tool to allow our members and member prospects to take advantage of all that CLIA has to offer. In addition to answering frequently asked questions about CLIA, CLIA training and the cruise industry, the CLIA Vision videos help agents maximize their membership benefits and provide agency owners and managers with a convenient and free method of helping their agents further their professional development," Sharak added.
The CLIA Travel Agent Center "dashboard" on the Travel Agent welcome page also provides agents with one-stop access to CLIA's Facebook Fan Page and YouTube content in addition to CLIA Vision simply by clicking on "Social Media" in the menu of options. This way agents can quickly log on to CLIA's Facebook and YouTube pages without having to access these sites individually.
Similarly, agents can click on a new "Industry Events Calendar" on the Travel Agent Center page to access the CLIA Industry Calendar. This new one-stop planning resource provides all necessary information about scheduled CLIA training programs and other events as well as other industry events where CLIA training is featured. Organizations interested in being listed and which offer CLIA training as part of their event should submit their entry information to CLIA at www.cruising.org/contact-clia.
TrainingFest 2010 is Fast Approaching; Don't be Left Behind
"By traveling to key cities across the country and in Canada, we are making it easier than ever for agents to further their professional development, an absolute necessity given the realities of doing successful business today," said Bob Sharak, CLIA's executive vice president. "Even more important, full participation in TrainingFest completes the mandatory requirement for CLIA's MCC, or Master Cruise Counsellor Certification, in just two days."
This year's TrainingFest features seminars on social networking, group sales, principles of professional selling, time management, building business plans, and public relations techniques, as well as an introduction to selling cruise vacations and a seminar designed to help agents explore their own abilities, skills and strengths. The two-day program is offered on consecutive Thursdays and Fridays, with a Thursday evening trade show. The three-hour seminars are scheduled from 9:00 am to 12:00 pm and from 1:30 pm to 4:30pm. The TrainingFest 2010 schedule is as follows:
- July 8 Dallas, TX
- July 15 Atlanta/College Park, GA
- July 22 Denver/Greenwood Village, CO
- July 29 Los Angeles/San Pedro, CA
- Aug. 5 Washington, DC/Arlington VA
- Aug. 12 Las Vegas, NV
- Aug. 19 St. Louis, MO
- Aug. 26 Fort Lauderdale, FL
- Sept. 9 San Francisco/Burlingame, CA
- Sept. 16 Philadelphia, PA
- Sept. 23 Toronto, ONT
For more information about TrainingFest, visit www.cruising.org/training-certification/trainingfest.
3rd Quarter ATP - Now Open for Registration
8:30 am - 11:30 am
CUSTOMER RELATIONS MANAGEMENT: MADE EASY (15 Credits)
What's the hottest topic in travel these days? It's CRM, or Customer Relationship Management. In this seminar you'll learn dozens of strategies -- technological and otherwise -- to help you understand and profit from your customers, as well as reinforce the whole relationship you have with them. 1:30 pm - 4:30 pm
DELIVERING GREAT CUSTOMER SERVICE (15 Credits)
Great service is the cornerstone of success for any retail business. But providing it is a challenge in today's fast-pace, high-expectation travel marketplace. In this seminar, you'll explore the five emotional factors that drive your clients' service needs, the ten standards of excellence that the best service-providers follow and the leading technologies that can support and enhance your ability to provide superior service.
CLIA Cruise Industry Textbook
Act Now and Get All you Need to Become a Luxury Cruise Specialist
The Luxury Cruise Specialist program is designed to identify the specific skills needed to sell the luxury product. The LCS program aims at making sure that the travel agents have every opportunity to take advantage and gain their fair share of the market and increase their profit potential. The program also teaches agents all they need to know about the luxury traveler, provide first-hand experience of the luxury cruise product, help attain sales skills needed to meet the specific demands of the luxury market, and give graduates the industry recognition, referrals and CLIA promotions they deserve.
To be Certified a Luxury Cruise Specialist, participant must be affiliated with a CLIA member travel agency and have successfully completed the CLIA Accredited Cruise Counsellor Certification program. In addition, agents must complete or have already completed CLIA's "Selling to Special Interest/Niche Markets" and "Cruising – The Ultimate Incentive" courses, as well as the "Understanding the Luxury Market" online course. Course work must be completed within five years of enrollment in the program.
At only $35 for enrollment, the LCS Certification represents an outstanding value. More information and an application form are available on CLIA's Web site at www.cruising.org. Simply go to Agencies and Agents section, sign in, click on Luxury Cruise Specialist, print the application and mail it to CLIA, 910 SE 17th Street, Suite 400, Fort Lauderdale, FL 33316-2968.
Featured Online Special for the Month of July
Are You Enrolled in or Have Attained any Level of CLIA Certification? Be sure to Update your Records Now! If you are enrolled in Certification or have attained any level of Certification, you must claim your course records and achievements. Don't hesitate; it's easier than ever to do with a three-step registration process:
- Step 1: Visit www.CLIAacademy.com to register for a new master account
- Step 2: Then list as many personal logins from previous training courses as possible at the prompt "Claim My Old Record." Customer Support then takes over.
- Step 3: Wait for email confirmation of your record merges and then you will have access, with a single login, to your entire training history.
CLIA is the recognized leader in travel agent education and delivered over 40,000 total training events in 2009. CLIA's Agent Training Program (local classroom training) and online training programs alone served over 11,000 agents in 2009, with 19,000 exams taken.
CLIA's training Comes To You!
Tips to Make Social Media Work for You. By Tom Ogg
- Remember, its Social
Don't make the mistake of jumping in with a business message right off the bat. If you join a niche group and your first post is something like "I am a Travel Agent. How can I help you?" expect to be banned immediately. Openly advertising is considered rude and opportunistic and will do much more harm than good. People participate in social media to socialize, not to be sold something.
- Advertise to Promote Your Business
No matter what your niche is, if you start a business page consider advertising to gain fans. Facebook, especially allows you to target very specific demographics for your ads and is very inexpensive. Never invite your friends to become "Fans". You not only risk the potential of being un-friended or hidden from view, you may damage your unique value proposition. How many "friends" have you dumped because they keep asking you to become a fan of this or that or join some group that is irrelevant to you?
- Don't Over-Expose your Brand
Nothing is mor e irritating than having multiple posts to your wall from casual acquaintances sending irrelevant messages and comments. The idea that if you put your brand out there enough that people will somehow think that you are the logical choice to book something with is a false hope.
- Turn Prospective Social Media Contacts into Clients With CRM
Just like when you get a referral, or a response to a Yellow Pages ad, or a print advertisement, or someone responding to an e-mail blast, e-newsletter or chat group post, put your new lead into your CRM process and turn it into as relationship. This is really what social media is all about. You get to meet old acquaintances, their friends, and others and turn them into new clients using the marketing techniques that we are all familiar with.
Don't You Love It When You Are Right? By Mike Marchev
The article was written by a woman they apparently call M.J. Ryan and it was about getting ahead in business ... a subject that managed to grab my attention. I found myself reading the article with keen interest as if I had written it myself.
MJ wrote: "I've been working with people in all kinds of businesses for 10 years, and a hesitance to toot one's horn remains the number-one difference I observe between men and women." I have been sharing this thought with my audiences for years, and although I never positioned it as "The Numero Uno" difference, I do believe that men are better at promoting themselves ... and I say so without apology. (When it comes to differences however, I do believe I have a more interesting #1.) The article went on to offer advice on how women can be a little more assertive when shedding light on their accomplishments and contributions. The author cited three examples to help propel you forward. They included the importance of acquiring a mentor or coach to help champion your cause. She suggested that women should speak up in meetings a little more frequently, and she closed by recommending that you become more comfortable giving formal, on-your-feet presentations.
If I didn't know better I would have guessed that M.J. attended one of my marketing seminars and took copious notes before regurgitating my thoughts on this matter word for word. Don't you just love when others confirm your philosophies and personal thoughts on life? I know I do. (This may be a sign of insecurity, but I have found that a little validation here and there never hurts.)
In a nutshell, what good is it if you bury your meaningful accomplishments so that others cannot benefit from your abilities. It is nothing more than good advice for you to spread the good word far and wide. But first, you have to do something worth spreading. Then, let the marketplace know that you are able and capable of performing these admirable feats more than once. Don't think of it as bragging. Think of it more as your positive contribution toward the ongoing development of mankind.
Ladies, there is an "old boys" saying that might help get you into the proper frame of mind: "If you want to play with the big dogs, you have to learn to run with them." Your organizations and your markets need and appreciate what you do. Don't be scared to tell others as long as it is the truth. Your mother's early directive to be polite, quiet, kind, gentle and thoughtful was good advice at the time. These traits are still in vogue but you have graduated to the big leagues now, and it is time that you communicate your strengths and meaningful contributions to others.
Share the news. YOU OWE IT TO US; YOU OWE IT TO YOURSELVES!
Early Bird rates start at only $109! For more information and registration, visit www.cruise3sixty.com
Earn CLIA Credits at THETRADESHOW, September 12-14 in Orlando
The newest element of the event is the e-Learning Center, which will offer you unlimited access to webinars of all 50+ educational seminars taught in Orlando. Register now with the Best Value Package and have access to the e-Learning Center as well as on-site perks. Can't make it to Orlando? Register now for the Virtual Package, which gives you unlimited access to all the educational seminars via the new e-learning center. Visit www.thetradeshow.org
Community Marketing's 11th International Conference on Gay & Lesbian Tourism
12th Annual Luxury Travel Expo, December 7-9, Las Vegas
Mark Your Calendars!
CLIA Industry Focus
CLIA's Statement on the Deepwater Horizon Oil Spill
We are distressed by the environmental damage already caused and worried about ongoing harm to fragile ecosystems along America's Gulf and Florida coastlines. The cruise industry, like the Gulf fishing and tourism industries, is dependent on the ocean and coastal destinations for our livelihood and it is in our best interests to do whatever we can to help find solutions, recognizing that resolving this situation is largely beyond the industry's control. CLIA and its members continue to monitor the Deepwater Horizon oil spill situation. We are in regular contact with the U.S. Coast Guard and District Seven Command in Miami as well as ports and tourism entities throughout Florida. We are receiving federal government updates on the situation, specifically movement of the oil in tides and currents around the Gulf and in proximity to the Florida Coastline, the Keys and Caribbean. While the situation continues to evolve and change, and oil has been reported on some Florida beaches, at the current time no cruise operations are being negatively impacted.
CLIA joins with Visit Florida and other tourism organizations in the region to urge consumers and, in particular, its 16,000 travel agent members to make no changes in travel and vacation plans in Florida and the Gulf of Mexico region. Travelers booked on cruises in the region are encouraged to contact their individual cruise line or their travel agent for information relating to a specific cruise.
CLIA and its members will continue to provide updates on the situation in order to keep travel planners and consumers fully informed. Several websites are providing information as it develops. These include cruising.org and the Visit Florida Travel Update page. In addition, the latest information can be obtained at www.twitter.com/FloridaTourism and Visit Florida's Facebook page, www.facebook.com/FloridaTourism.
CLIA also offered a list of organizations for those who wish to make a contribution to oil spill clean up efforts:
CLIA Statement on Congressional Passage of the Cruise Vessel Security and Safety Act
"The Cruise Lines International Association supports the Cruise Vessel Security and Safety Act passed by both chambers of Congress and now headed to the President for his signature. This new law would bring greater consistency and clarification to many industry practices and existing regulations, including a longstanding federal requirement to report to the FBI allegations of serious crimes occurring in U.S. waters or involving a U.S. national anywhere in the world. The legislation also establishes additional safety provisions.
"The safety and security of our guests and crew is CLIA's number one priority. The cruise industry has reported allegations of serious crimes to federal law enforcement agencies for many years and looks forward to continuing our longstanding work with the U.S. Coast Guard, FBI, and law enforcement both here and elsewhere around the world.
"The cruise industry has comprehensive policies and procedures that ensure guests are safe and secure while enjoying a cruise vacation. In fact, serious crime on cruise ships is rare, with millions of guests each year enjoying a safe cruise vacation."
Passport, Visa Fees Increased
Adult passports will now be $110—$35 more than the current price—plus a $25 execution fee, which goes to those handling the processing and customer interactions rather than the department. The cost for some visas will jump by even greater amount. An employment-based immigrant visa will cost $720, compared with the previous $355.
CLIA Cruise News
Independence Christened on 4th of July
Carnival/Holland America Announce New Deployments
Holland America Line will position the Zaandam in Australasia for 2011-2012, creating a two ship fleet in the region along with the Volendam. Zaandam's itineraries will include round-trip cruises from Sydney and 14-day voyages between Singapore or Kobe and Hong Kong.
MSC Names New Marketing Executive
Royal Picks New VP/Managing Director for UK
Ambassadors Eliminates President's Position
CLIA Fleet News: Seabourn Sojourn
The 225-suite yacht offers an extraordinary travel experience, notable for its relaxed, sociable ambiance and highly personalized, intuitive service by nearly one staff member per guest.
Sojourn also offers one of the highest space-per-guest ratio in the industry, accommodating no more than 450 guests in spacious, ocean-view suites, 90 percent of which have private verandas. Top of the range suites include Grand Wintergarden Suites, offering 1,403 square feet of indoor and outdoor space; two bedrooms and bathrooms; a private, glass-enclosed solarium with tub and daybed; dining for six; two bars; whirlpool and three flat-screen televisions. All suites feature separate living areas and bedrooms, writing desks with personalized stationery, iPod and MP3 connections and spacious granite bathrooms with separate bath and shower and twin sinks.
The largest spa on a luxury vessel, the two-deck Spa at Seabourn provides the ultimate pampering experience at sea. Exceptional new amenities in the 11,400-square-foot spa include a Kneipp Walk, an herbal bath facility and aroma steam bath with salt inhalation. For pure indulgence and relaxation, guests can reserve the canopied Spa Villa, with a whirlpool big enough for two, a private balcony for sunbathing, a double daybed and a full living room.
To satisfy gourmands, Sojourn offers culinary experiences in its four dining venues that rival the finest restaurants anywhere. Guests will savor five-star dining at The Restaurant, with menus created by celebrity chef Charlie Palmer, or enjoy innovative small-plates tasting menus at the avant-garde Restaurant 2. Both the indoor/outdoor Colonnade and casual poolside Patio Grill serve breakfast, lunch and dinner. Guests can also enjoy meals from the Restaurant menu, served course by course in the comfort and privacy of their suite or on their veranda during extended service hours. The dining venues, as well as the six bars and lounges, serve a full range of beverages, including fine wines and spirits, with Seabourn's compliments.
Other highlights include two outdoor swimming pools, six outdoor whirlpools, and water sports from the unique fold-out marina. Located on the top deck is The Retreat, featuring a contoured nine-hole mini golf course, a giant chess board, shuffleboard and stargazing in the evening. On Deck 7 is Seabourn Square, an innovative "concierge lounge" with a library, upscale shops, outdoor terrace, computer center and coffee bar.
Sojourn has begun her maiden season from London, sailing 12- to 14-day voyages during the summer to the Baltic, Scandinavia, Russia, Norwegian Fjords, and Scotland, as well as several Mediterranean voyages in the fall. Following a 12-day transatlantic cruise, the yacht will operate a series of Caribbean voyages in the winter from Fort Lauderdale, Fla. On Jan. 5, 2011, Sojourn will embark on a world cruise from Los Angeles to London via the South Pacific, New Zealand, around Western Australia, Indonesia and Southeast Asia, India, Arabia and the Mediterranean.
Port of Los Angeles Welcomes Carnival Spirit for 2011 Mexico, Hawaii Voyages
"It's been eight years since Carnival Cruise Lines home-ported a ship at the World Cruise Center and we are extremely pleased to welcome them back to the Port of Los Angeles," said Port Executive Director Geraldine Knatz, Ph.D. "The additional Carnival ship calls help fuel regional tourism and benefit our local economy by generating jobs and revenue connected to ship services and retail sales."
Carnival Spirit's new Los-Angeles-based schedule will include 12 departures between September 2011 and January 2012. One of the departures will include a 15-day voyage from Los Angeles to Hawaii in December 2011. The namesake vessel in the line's Spirit-class, Carnival Spirit offers a range of facilities and features, including a two-level promenade lined with themed bars, lounges and nightspots, along with a 13,500-square-foot spa, indoor and outdoor promenades, and supervised programs for children in three age groups. Eighty percent of the ship's staterooms offer either an ocean view or private balcony. For more information, call 1-800-CARNIVAL or visit www.carnival.com.
Sea Princess earns Port of San Francisco Environmental Award
The Port presented a plaque to Sea Princess Captain Martin Stenzel, and the on-board ceremony was attended by George Wright, Princess Cruises senior vice president of marine operations. Sea Princess is making 15 calls this year in the City by the Bay and is expected to be the first ship to plug into shore power when it available this fall at Pier 27.
CLIA Cruise Line Profiles
Crystal Cruises is the recipient of many of the travel industry's highest awards, including "World's Best Large-Ship Cruise Line" (1996-2009, consecutively) and "Best Large-Ship Cruise Line" (15 years total) in Travel and Leisure and Conde Nast Traveler surveys, respectively. Crystal Cruises has also made the Conde Nast Traveler "Gold List" for 12 consecutive years (1997-2009). Crystal Symphony and Crystal Serenity feature elegantly appointed staterooms (most with private verandahs), an unprecedented array of dining options (Italian and Asian alternative restaurants as well as casual dining in the Trident Bar on designated nights), award-winning entertainment, a lavish Crystal Spa and Salon adhering to Feng Shui principles, and extensive exercise and sports facilities and instruction.
Key Selling Points
- Crystal ships have consistently earned top awards.
- Crystal Cruises' affluent, multi-generational guests appreciate the renowned Crystal experience distinguished by classic service, abundant space, extensive choices, fine quality and attention to detail.
- Approximately 75 percent are from the United States and Canada and 25 percent are international, sophisticated travelers.
- More than half the ship's accommodations feature private verandas (85% on Crystal Serenity).
- Crystal's European hotel and dining staff are schooled in the fine art of genteel service.
- Crystal offers excellent value, competitive rates and group booking discounts.
- Creative Learning Institute offers enrichment classes with well-known partners.
- Cuisine by Nobu Matsuhisa and Piero Selvaggio's Valentino restaurant.
- General Office: 310-785-9300
- Brochures/General Information: 888-799-4625
- Individual Reservations: 888-799-4625
- Group Reservations: 310-203-4365
- Incentive Sales: 310-203-4365
- Air Arrangements: 866-446-6625
- Guest Relations: 866-446-6625
- Travel Agent Sales Support: 800-820-6663
- Travel Agent Relations: 800-820-6663
Disney Cruise Line
Key Selling Points
- Castaway Cay - Disney's private Bahamian Island. The ship docks right at the island to let guests come and go as they please.
- Entertainment - Original Disney musicals, incredible deck parties, fireworks at sea, first run films (including 3D Digital Movies), time with Disney Characters and much more.
- Age-specific Activities - Including special programs for kids, teens and adults.
- Rotation dining - where guests, servers and tablemates rotate to a different dining experience nightly.
- Staterooms - Family-sized staterooms to stretch out.
- General Office: 407-566-3500
- Brochures/General Information: 888-325-2500
- Individual Reservations: 888-325-2500
- Charter Reservations: 407-566-4865
- Group Reservations: 800-511-6333
- Air Arrangements: 877-566-0967
- Special Needs/Accessibility Passenger Services: 888-325-2500
- Guest Relations: 888-325-2500
- Travel Agent Sales Support: 800-939-8265
- Travel Agent Relations: 407-566-6967
CLIA Member Line FAM & Education Opportunities
AMAWATERWAYS Offers Special FAM Rate
- Legendary Danube cruise from Nuremberg to Budapest on MS AMADOLCE Cruise Dates: 11/14/2010 to 11/21/2010
- Romantic Christmas cruise from Vilshofen, Germany-Budapest on MS AMADOLCE Cruise Dates: 11/28/2010 to 12/5/2010
*Based on double occupancy in a Cat. E; Upgrades 50% off brochure fare; Port charge of $133 pp and Land program additional. Promotion is limited to availability and is not combinable with other offers. Visit www.amawaterways.com for additional information about itineraries. Or call 800-626-0126.
Avalon Waterways Educational Programs for July 2010
- Avalon Waterways Specialist Program: Our Avalon Waterways Specialist Program requires you to participate in our 4-part Avalon Waterways Webinar Series plus complete 2 Travel University courses and watch our 2011 "Avalon Panorama" PreVIEW by December 31, 2010. Register or review the archived webinars at: www.globusfamily.com/AvalonSpecialist
- Webinar Training Program We offer several webinar opportunities each month. Whether you have 10 minutes or 90 minutes, we have designed our free webinar training program to offer something for everyone. Register today on the Travel Agent Portal, www.globusfamilypartner.com, or go to www.globusfamily.com/training.
- Archived Webinars Our webinars are recorded and archived on our Travel Agent Portal, www.globusfamilypartner.com under the link "Webinar Training Program." They can be accessed 24-7 for your convenience!
- Travel University Avalon Waterways River & Small Ship Cruising Updated for 2011! Complete our Avalon Waterways Travel University course to further your education and understanding of river cruising with Avalon Waterways and earn 5 CLIA credits! To access this course, logon to our Travel Agent Portal, www.globusfamilypartner.com and click on the link for Travel University.
- Cross-Selling Your Cruise Clientele Complete our "Cross-selling to Your Cruise Clientele" course and take a look at several opportunities that are right under your nose! Explore the art of cross-selling with two options to share with your cruise clients: Avalon Waterways river cruising and Monograms independent vacation packages. To access this course, logon to our Travel Agent Portal, www.globusfamilypartner.com and click on the link for Travel University. (CLIA Credits Pending)
- Special Savings for Travel Agents: Save 60% - 70% on Avalon Waterways River Cruises!
To book, call 800.221.0090. For more information, call Inside Sales at 866.270.9850
- 70% discount on:
- Magnificent Europe, 15 days; Departing July 31; August 21; August 28, 2010
- A Taste of the Danube, 4 days; Departing August 7, 2010
- A Taste of the Danube, 5 days; Departing August 3, 2010
- European Splendor, 13 days; Departing July 26; August 7, 2010
- Paris to Normandy's Landing Beaches, 8 days; Departing August 2; August 9, 2010
- 60% discount on:
- The Blue Danube Discovery, 13 days; Departing August 8, 2010
- Burgundy & Provence, 11 days; Departing August 1; August 15, 2010
- Windmills, Vineyards & Paris, 13 days; Departing August 9, 2010
- Windmills, Vineyards & Paris, 14 days; Departing July 31, 2010
- Central European Experience, 12 days; Departing August 19; August 26, 2010
- Black Sea Discovery, 11 days; Departing July 29; August 6, 2010
- Blue Danube to the Black Sea, 13 days; Departing August 17, 2010
- 70% discount on:
Become a graduate of CCL University!!
These events will count toward your CCL University graduate degrees and CLIA Cruise Counselor Certification. Space is limited so take a look at all of these great programs and register today!
|"Fun For All" Weekend Events: May – July 2010|
|Galveston, TX||Long Beach, CA||Miami, FL|
|August. 20-22||July 24-26||August 13-16||October 22-25|
|August 28-30||September 24-27||November 5-8|
|October 23-25||October 15-18|
|New Orleans, LA||Baltimore, MD||Tampa, FL||Orlando, FL|
|August 6-8||August 13-15||July 30-August 1||August 6-8|
|October 15-17||August 27-29||September 10-12|
|VIP Shipboard Luncheons|
Mobile, AL - Carnival Elation
Charleston, SC – Carnival Fantasy
|New Orleans, LA – Carnival Triumph
July 24, 2010
October 2, 2010
October 30, 2010
November 13, 2010
Jacksonville, FL - Carnival Fascination
September 11, 2010 – Carnival Inspiration
|Portland, ME – Carnival Glory
September 27, 2010
Long Beach, CA
|Port Everglades, FL – Carnival Freedom
October 17, 2010
Register today before these popular events are sold out. You will find all the details on Carnival's "Funtastic" Fam Weekends, two-day Executive Conferences and VIP luncheons on the CCLU Grad School site.
Opportunities to Experience Norwegian Cruise Line
- PhD@Sea gives travel partners the opportunity to sail in a balcony stateroom, with a guest, at a greatly reduced rate, as well as earn CLIA credits, experience Freestyle Dining and peek behind-the-scenes and meet the ship's crew. Hosted by representatives from CLIA and NCL, the PhD@Sea program is open to travel partners who are Freestyle Certified as part of NCL's online education program, NCL U. To become Freestyle Certified agents should register and take all the requisite courses by visiting www.ncluniversity.com
- NCL's Let's Do Lunch program offers travel partners the opportunity to visit Norwegian Cruise Line ships while in port, enjoying a tour, presentation and lunch onboard. The Let's Do Lunch program is offered to any student registered in NCL U. In 2010 NCL will host 4000 travel partners as part of this program. To register and begin taking courses to qualify for Let's Do Lunch, agents may begin by visiting www.ncluniversity.com
Paul Gauguin FAM Opportunity
Reduced Rate travel is offered approximately 30 – 14 days prior to sailing. Requests that are confirmed will have 48 hours to respond, accepting the offer and providing a credit card for payment. Please refrain from contacting our General Reservations Department as they will not be able to assist or direct your call.
Reduced rate travel is offered on a cruise only basis; is non-commissionable and subject to availability. Staterooms are sold on a guarantee status with cabin assignments made approximately 5 – 10 days prior to sailing. Cabins will be assigned at the discretion of Paul Gauguin Cruises. Rates are offered at $175 per person per day for non-balcony stateroom and balcony staterooms at $275 per person per day plus government fees & taxes. An additional 10% will be applied to all single bookings. A $100 per booking cancellation fee may apply. Air is not included however it can be requested at net rates through Paul Gauguin Cruises. You will be notified by email once your request has been confirmed / declined.
PLEASE COMPLETE THE FORM IN ITS ENTIRETY AND RETURN TO PAUL GAUGUIN CRUISES WITH A COPY OF YOUR CURRENT IATAN CARD or CLIA CERTIFICATE.
Please send to the attention of the Reduced Rate Department, Fax: (425) 440- 6186 or scan and email to email@example.com.
American Express OPEN
Business Cardmembers can leverage an enhanced set of products, robust on-line account management capabilities, and automatic savings from an expanded lineup of air, lodging and other business partners. OPENForum.com, an example of the resources OPEN provides, is an on-line portal that offers insights from expert business owners as well as opportunities for networking with other entrepreneurs.
To obtain more information about OPEN, visit OPEN.com, or call 1-800-NOW-OPEN to apply for a Card. Terms and conditions apply.
British Columbia - Pre/Post Cruise Options – Victoria
Victoria has clung steadfastly to its British roots. Afternoon tea is served at the Empress Hotel, as it has been daily since 1908; antique, tweed and sweet shops abound, as do pubs, gardens, red phone boxes, and even double-decker buses. Its setting at the southern tip of Vancouver Island, is sublime. The city centre, with its stately Edwardian architecture, surrounds the Inner Harbour. Street entertainers play along the causeway in the summer and flower baskets hang from the lampposts. The mountains of Washington State, across the Juan de Fuca Strait, form a backdrop and, come evening, the Parliament Buildings are lit with 3,333 tiny lights. www.hellobc.com
Starwood's 2010 Book and Win BIG promotion
Custom-tailored solutions for you and your needs
FedEx Ground is faster to more locations than UPS Ground
Trade your Old PCs for Cash
Learn more at the CLIA HP member store at www.hp.com/go/clia or call HP directly at 1-888-202-4465. Remember to use code CLIA to receive your member discounts and free ground shipping!2
- Offer valid until October 31, 2010. The average estimated trade-in value for notebooks was $100 each. The estimated trade-in value was calculated as an average of all notebook trade-in values through the HP Trade-in program from August 2009 to October 2009. To obtain a trade-in quote, visit www.hp.com/go/tradein.
- All orders must be billed and shipped to a U.S. address. Some restrictions apply.
Special Needs Group Wins Corporate Social Responsibility Award
Special Needs Group provides an essential resource for wheelchairs, motorized scooters, power chairs, oxygen equipment, battery-powered concentrators, patient lifts, baby cribs, hospital beds and other mobility aides for men, women and children, including beach/sand wheelchairs. The company delivers directly to hotels, cruise ships, resorts, convention centers and other venues worldwide. Services are customized, and everyone can be accommodated, from infants to individuals weighing over 500 pounds.